Last updated: November 2025
1. Introduction
At SciLattice, your privacy and trust are our top priorities.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, applications, and services (collectively the “Services”).
By accessing or using our Services, you consent to the practices described in this policy.
2. Information We Collect
We collect the following types of information:
a. Personal Information You Provide
When you create an account or interact with our Services, we may collect:
-
Name and contact details (email address, phone number, etc.)
-
Account credentials (username, password)
-
Billing and payment information (when you subscribe to a paid plan)
-
Any content or data you upload, share, or record using our Services (such as audio, video, transcripts, or notes).
When you use our Services, we may collect certain technical information automatically, including:
-
Device and browser type
-
IP address and location (approximate)
-
Usage data (e.g., time spent, features accessed, performance metrics)
-
Cookies and similar tracking technologies.
If you connect SciLattice to external platforms (e.g., Zoom, Google Meet, Microsoft Teams), we may receive limited data necessary to provide our note-taking, transcription, and summary services.
3. How We Use Your Information
We use your information to:
-
Provide, maintain, and improve our Services.
-
Generate AI-based transcripts, summaries, and action items from your meetings.
-
Personalize user experience and recommend relevant features.
-
Process payments and manage subscriptions.
-
Communicate updates, security notices, or promotional offers (you may opt out anytime).
-
Comply with legal obligations and prevent fraud or misuse.
We do not sell, rent, or trade your personal information.
4. How We Protect Your Information
We use advanced security measures to safeguard your data, including:
-
End-to-end encryption for data transmission.
-
Secure servers hosted in Canada or trusted jurisdictions with strong privacy laws.
-
Access controls and regular audits to prevent unauthorized access.
Despite our best efforts, no system can be guaranteed 100% secure. You acknowledge and accept this inherent risk when using online services.
5. Data Retention
We retain personal data only as long as necessary for the purposes stated in this policy or as required by law.
Users may request deletion of their data at any time by contacting info@scilattice.com.
6. Sharing of Information
We may share information with:
-
Service providers who help us operate our platform (e.g., hosting, payment processing, analytics).
-
Legal authorities, if required by law or to protect our legal rights.
-
Business partners, in the event of a merger, acquisition, or asset transfer (users will be notified in advance).
All third parties must comply with strict confidentiality and data protection obligations.
7. Cookies and Tracking Technologies
SciLattice uses cookies and similar technologies to:
-
Maintain session functionality.
-
Analyze performance and improve usability.
-
Personalize content and remember preferences.
You can adjust cookie settings in your browser, but disabling cookies may affect your experience.
8. Your Rights
Under PIPEDA and applicable privacy laws, you have the right to:
-
Access the personal data we hold about you.
-
Request corrections to inaccurate or incomplete information.
-
Withdraw consent for data processing.
-
Request deletion of your account and associated data.
To exercise your rights, contact info@scilattice.com. We will respond within 30 days.
9. International Data Transfers
Although our primary servers are located in Canada, some data may be processed in other jurisdictions by trusted third parties.
We ensure that all transfers comply with applicable privacy standards, including contractual and security safeguards.
10. Changes to This Policy
We may update this Privacy Policy periodically.
The latest version will always be available on our website, and significant changes will be communicated via email or app notification.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: